Keeping community human while scaling with agents

This post describes how Vercel built AI agents to scale developer community operations while preserving meaningful human interactions.

• •Community Guardian agent handles routing, triage, duplicate detection, and follow-ups using Claude via AI Gateway on Vercel Workflows with 10-minute cycles
• •Workload is balanced across team members (max 10 questions each), with unanswered questions auto-reassigned after 48 hours
• •c0, a Slack-based research assistant, searches knowledge bases, docs, GitHub issues, and past discussions to deliver context packages to team members
• •In 23 days: 281 users helped, 4,716 first responses triaged, 1-in-8 ghosted threads revived, 1,400+ agent runs, 4 duplicate threads detected via vector similarity
• •Built by a non-engineer community manager using conversational prompts with a coding agent, leveraging AI SDK, AI Gateway, and Vercel Workflows for durable execution