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Vail Resorts built My Epic Assistant, a multi-agent AI system using Google Gemini to deliver personalized ski resort recommendations at scale.
•A subtopic classification agent categorizes guest requests and routes between season passes or lift tickets based on current availability and time of year.
•A data collection agent retrieves existing profile data via webhook for authenticated users, or gathers information through conversational clarifying questions for new users.
•A recommendation agent queries a structured pass matrix database to match guests with optimal pass options and returns content cards with direct purchase links.
•The system achieved a 45% reduction in escalations to human agents since its initial launch.
•Prompt engineering and conditional static responses handle edge cases like specific product features without breaking conversational flow.
This summary was automatically generated by AI based on the original article and may not be fully accurate.
Google Cloud
Databricks